Privacy Policy & Notice of Privacy Practices

At Prime Aging Care, we are committed to maintaining the confidentiality and security of our clients' personal and protected health information (PHI). This notice outlines our legal obligations regarding your data under the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect via This Website

When you utilize our online contact or assessment forms, we collect information that you voluntarily provide to us, including:

• Your name, email address, phone number, and physical address.
• Brief descriptions of the care services requested or general health notes relating to your loved one.

This baseline digital information is strictly used to reply to your assessments or request queries and will never be sold or leased to third-party marketing networks.

How We Use and Disclose Protected Health Information (PHI)

Once a client is under our care, we may use and share protected health records for the following primary healthcare operations:

• For Treatment: We disclose health details to our field nurses, companion caregivers, and your primary care physician to safely coordinate medication management and daily care routines.
• For Payment: We use your information to accurately invoice services, bill private insurance providers, or process Medicare/Medicaid documentation.
• Healthcare Operations: We review care logs to conduct internal quality controls, train caregiver staff, and improve our care delivery standards.

Your Rights Regarding Your Health Data

As a client or designated family representative, you hold the following explicit rights:

• The right to inspect and request an electronic or paper copy of your care history and medical charts.
• The right to request an amendment to your records if you believe the information is incorrect or incomplete.
• The right to request confidential communications (such as requesting that we contact you only via a specific phone number).
• The right to restrict certain information sharing if a service is paid for entirely out-of-pocket.

Contact & Privacy Officer Inquiries

If you have questions about our digital privacy terms, want to exercise your medical privacy rights, or file a compliance inquiry, please contact our administrative team directly: